We accept Visa, MasterCard, PayPal, Certified Cheque and Bank Transfer. However, we don’t ask for payment upon ordering, but wait until your order is ready to ship before charging you. Our team will go through our inventory to ensure that all the products you’ve ordered are in stock, placing any out-of-stock or pre-order items on back order. You will then receive an invoice detailing the products being shipped to you, along with the shipping costs for your order.
If we have your credit card information already on file, your card will automatically be charged. If not, we will contact you for more information to start the payment process.
Inventory & Back Orders
If a product you’re interested in is out of stock, please feel free to contact us and we’ll provide you with an ETA if we have some on order and notify you when the product is back in stock.
Should you order an item that is on pre-order or temporarily out of stock, you’ll be notified and we’ll place this item on back order for you. Once the item is in stock, we’ll contact you to confirm you order.
SHIPPING & HANDLING
We process orders within 48 hours of receiving payment and ship out your order from the carrier offering the best rate. We have preferred shipping rates with all of the major carriers, including: Canada Post, FedEx, UPS, DHL, and Canpar. The delivery time depends on where you’re located:
| LOCATION | TIME FRAME |
|---|---|
| Canada (ON/QC) |
1-2 business days |
| Canada (Other) |
2-3 business days |
| USA | 2-4 business days |
| International | 4-10 business days |
Tracking Information
We provide tracking numbers for all of the packages we ship out at no charge. Please simply contact us and we will provide you your tracking number.
RETURN POLICY
Our return policy is as follows: Any discrepancies must be reported to Kitbag Canada in writing within 48 hours of receiving an order. Returns are not accepted without permission from Kitbag Canada for return authorization. Please email customerservice@kitbagcanada.com with any discrepancies or requests and we will get back to you within 24 hours. Goods must be returned in their original packaging in saleable condition. Please note a 15% restocking fee will apply and return freight charges will be added to any returns to your account on a separate invoice.