Ordering Frequently Asked Questions

Where Can I Get Assistance if I Am a New Customer?

Ordering is simple and easy. You can order 24/7 on our website at www.kitbagcanada.com 24 hours a day, 7 days a week. If you wish to place an order via the website, you can browse for products on both the navigation bars and virtually all web pages. Alternatively, you can enter search terms in the search box on the top navigation bar, also on all of our web pages. Once you would like to purchase a specific product, you enter the quantity and add it to your shopping cart by clicking the "Add to Cart" button. You can either continue shopping, or view and edit your cart. If you choose to view your cart, you can then select "Proceed to Checkout" if ready. If you have not created an account or logged in during this session, you will then be prompted to do so in order for us to determine whether you are a new or existing customer and then apply any new customer discounts or existing credits you have in your account to your order. Then select "Save and Proceed". You will then be taken to a shopping cart screen where you can enter any Coupon Codes, select a Shipping Method and enter your credit card information (via a secure payment process) and confirm your order. And you're done-all set to receive an order confirmation and your order!


We try to ensure the products listed on our site are always in stock so we can ship them the same or next business day. In the rare circumstance where a product is not in stock, we will let you know with an "Out of stock" indicator near the product.

Payment Methods We Accept

We accept American Express, Visa, MasterCard and Discover.

Order Confirmations/Tracking

Immediately after your order is placed, you can access Sales Orders, Open Invoices, Invoice History and Shipment Tracking by clicking on "Tracking" at the top of the screen. You are also sent a confirmation e-mail at the same time. If the order is not visible in your account and you have not received an e-mail, we did not receive your order and there was no charge to your card. You can re-enter that order.

When will I be charged?

We wait to charge your credit card when the order is processed for shipping. If your order includes a preorder item or is arriving in separate shipments, it may appear as multiple payments on your card. In these instances, the total amount charged should add up to the amount displayed when you placed your order.

Why Do I See Multiple Charges for Different Amounts?

Even though you placed a single order on our website, your purchase may be split into multiple shipments. Because we charge for items when they are processed for shipping, this may result in multiple charges; however, the total amount charged should add up to the amount displayed when you placed your order. We stock items at several different warehouses around the country. When the items you ordered are in stock at only one warehouse, we may send your order in separate shipments to make sure you get your items as quickly as possible.

Contact Us

Customer Service Email: customerservice@kitbagcanada.com
Customer Service Hours: 8 AM - 5 PM MST, week days


Shipping Frequently Asked Questions

Order Shipping Time

Orders will be shipped within 24 hours after being placed (excluding weekends and holidays).

Where We Ship

- We ship to U.S. delivery addresses in the lower 48 states.
- We ship to Alaska, Hawaii, U.S. Territories and APO/FPO addresses when they have a U.S. ZIP code, however, additional shipping charges may apply, and extended deliver times may apply.
Please note: We are unable to ship internationally.

Estimate Delivery Date

You can estimate your delivery date by entering your zip code at check out.

Tracking Your Order

When your order ships, you will receive an email with shipping and tracking information. You can use your tracking number on the carrier's website to trace your order. We also list your tracking number with your order detail; click the "Tracking" button when you log in to your account.

Finding Your Package

If the tracking information shows the order has been delivered, be sure to check everywhere - occasionally, carriers leave deliveries with neighbors, building managers, or places like your porch, garage, or even behind bushes. If there is no tracking information or the tracking information shows the item was returned to us, please contact us by email or phone. We may have the wrong shipping address, the driver may have unsuccessfully attempted delivery, or the carrier may have lost it.

If You're Not Home

It's up to the driver's discretion whether to require a signature for delivery, drop the package off at your doorstep or to leave it with a building manager or doorman. If the driver believes it's best to obtain a signature, he or she will try a few times to secure one. When a package is returned "undeliverable," you should get a full refund unless it is determined that the order was improperly refused. Undeliverable orders will not be resent. You must place a new order to receive your items.

Products Arriving Together

Most of your products will be shipped together in one box and will arrive at the same time. However, if the order is large and shipped in more than one box, your packages may arrive separately - although this is rare. If you log in to your account and see more than one tracking number listed for your order, expect to receive separate packages. On the FedEx or UPS website, you can also see the estimated delivery date for each package. Note that gift cards are shipped separately.

Contact Us

Customer Service Email: customerservice@kitbagcanada.com
Customer Service Hours: 8 AM - 5 PM MST, week days

Net Orders Checkout

Item Price Qty Total
Subtotal $0.00

Shipping Address

Shipping Methods